Although we dedicate our utmost attention to our shipping and warehousing process, our products are perishable products, and mistakes can happen. If you find that you have received a damaged product, let us know and we will be happy to replace it. Follow the process below:
- Notify us by email or phone call within 2 weeks of receiving your order.
- Return the product to our warehouse.
- You will be contacted after our assessment of the returned product, where we will either offer you an exchange or a refund.
- Products on promotion (with a slashed price) are not exchangeable, returnable or refundable.
For products sent back to us should still have its original contents, with a minimum of half full – this will help our assessment of the product. Empty products will not be eligible for replacement.
InterKitchen reserves the right to refuse to offer a replacement or a refund, due to unreasonable grounds provided by the customer.